Privacy Policy
Last updated: October 24, 2026
Cellular Fix London (“Cellular Fix”, “we”, “us”) runs the website cellularsmartfix.ca and a device repair and sales store at 777 Dundas St, London, Ontario N5W 2Z6. This policy explains what personal information we collect, why we collect it and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
Information we collect
- Information you give us. Your name, email address, phone number, shipping and billing address, your message, and details about your device and its problem. We collect this when you use our contact or mail-in repair forms, ask for a quote, place an order, create an account, or join our mailing list.
- Order and payment information. Payments on our website are processed by WooPayments. We do not see or store your full card number.
- Device information. When you leave or mail in a device for repair, sale or trade, we may access it to diagnose and test it. We may ask for your passcode so we can test the device after repair. We only use what we need to do the work.
- Technical information. Your IP address, browser type, device type and the pages you view, collected through cookies and similar tools.
How we use your information
- To repair, buy, sell and trade devices, and to give you quotes.
- To process and ship orders and take payment.
- To reply to your questions and requests.
- To send updates and promotions, only where you have agreed (see Email marketing below).
- To keep our website secure, understand how it is used, and improve it.
- To meet our legal, tax and accounting obligations.
Cookies, analytics and advertising
Our website uses cookies and similar technologies. We use analytics tools (including Google Analytics and Jetpack) to understand how visitors use the site, and advertising and marketing tools (including Google and Pinterest tools for our online store) to measure and show relevant ads for our products. You can control or delete cookies in your browser settings. Blocking some cookies may affect how the site works.
Email marketing
We send promotional emails only with your consent. You can withdraw consent at any time using the unsubscribe link in every email or by contacting us. We use email service providers (including MailPoet and Mailchimp) to manage our mailing list.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run our business, such as payment processors, shipping carriers, email, hosting, analytics and advertising providers, and only for those purposes. We may also share information when the law requires it or to protect our rights, or in connection with the sale or transfer of our business.
Where your information is stored
Some of our service providers store or process information outside Canada, so your information may be subject to the laws of those countries and may be accessible to their courts and authorities.
How long we keep it and how we protect it
We keep personal information only as long as we need it for the purposes above or as the law requires, for example for tax and accounting records. We use reasonable safeguards to protect your information, but no method of storage or transmission is completely secure.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal and contractual limits. To do so, contact us using the details below. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Children
Our website is not directed at children, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
Contact us
Cellular Fix London, 777 Dundas St, London, ON N5W 2Z6
Email: info@cellularsmartfix.ca
Phone: +1 (519) 694-0530
