Frequently Asked Questions
Answers to the questions we hear most about phone, tablet and laptop repair at Cellular Smart Fix in London, Ontario. Can’t find yours? Call us at +1 (519) 694-0530.
General Questions
What types of smartphones do you repair?
We repair all major smartphones, including Apple, Samsung, Motorola, Lenovo, Google Pixel, HTC, Nokia and Huawei.
I tried repairing my smartphone myself. Can I still bring it in?
Yes, no problem. Walk in to the store with your device, or mail it to us.
I have multiple issues with my smartphone. Can I get a deal on multiple repairs?
Yes. Give us a call, describe the problems and we will see what we can do for you.
Mail-in Repair Questions
Can I mail in any device for repair?
You can mail in anything listed on our site. If your device is not listed, please call and our technicians will assist you.
What should I include when I ship my device to you?
We only need your device. Please do not include accessories or the original packaging, as this only increases shipping cost. Any other information we need will come from the mail-in form.
Do I have to include my passcode with my phone?
It is recommended. We need the passcode to test your phone after the repair. Without it, certain functions such as the camera, Wi-Fi and Bluetooth can’t be tested, so we can’t verify that they work.
Do you need my SIM card?
No, we do not need your SIM card, but without it we cannot fully test your device.
Liquid Damage Service
What should I do if my device falls in water or another liquid?
Do not turn on your device. Bring it in the same day or the next day if you can, as we will have a better chance of repairing it. If you can’t make it to the store, try to dry it out, then bring or mail it to us.
My device was water damaged and now everything works except one function. Do I still need the full water damage service?
The easiest answer is to call us so our technicians can diagnose the problem.
How long do water damage repairs take?
Water damage repairs generally take between 24 and 72 hours, depending on the level of damage. This can vary with the extent of the damage to the logic board and other components.
Glass & LCD Replacement
After dropping my phone it no longer responds to touch. Will a glass repair fix this?
Yes. Touch problems caused by a drop are corrected with the Glass & Digitizer repair, because the digitizer being replaced is the part responsible for touch.
How do I know if I need the LCD repair?
If the screen is bleeding, white, or has dead pixels, you need the LCD & Glass option because the LCD has suffered irreversible damage. Still not sure? Send us a picture or visit the store and we will do our best to diagnose it.
The glass on my iPhone is completely shattered and chipping off. Is glass replacement all I need?
Yes. The glass replacement service replaces the entire glass face, so the extent of the damage to the old glass does not matter.
Still have a question?
Call +1 (519) 694-0530 or email cellularsmartfix@gmail.com. We’re open 10am–6pm daily at 777 Dundas St, London, ON.
